Our professional standard
Shape Wellness Dallas LLC reserves the right to refuse or discontinue service to any client for health, safety, or policy reasons. This right will always be exercised professionally and without discrimination.
Good to know
FAQ & policies
Plain answers about booking, cancellation, your visit and how we work together.
Booking
Book online. Simply.
Choose your care path and time in Square. Here is what to know before you book.
- How to book
- Book online through Square.
- Deposit
- No deposit is needed to book. Payment is taken at your appointment.
- Walk-ins
- Walk-ins are not accepted.
- Same-day appointments
- Same-day appointments require advance notice.
- RESET sessions
- Book RESET online through Square, or text or call Elle to schedule.
Cancellation
Plans change. Here’s how it works.
Your time is held for you. Please give at least 24 hours’ notice if you need to cancel or reschedule.
- Single sessions
- Please give at least 24 hours’ notice if you need to cancel or reschedule your appointment.
- Packages & memberships
- A minimum of 24 hours’ notice is required to reschedule or cancel. Late cancellations or no-shows will result in the session being deducted from the package or membership.
- No-show
- If something comes up and you can’t make your scheduled appointment, please call or text to let us know.
- Late arrival
- If you arrive late to your appointment, your session time may be shortened, and the full session fee will still apply. Time will not be made up beyond the scheduled end time.
- 20-minute cutoff
- If you are more than 20 minutes late without notice, your appointment will be automatically canceled.
Some terms are being finalized. Package and membership terms will be confirmed soon. If anything here is unclear, ask Elle before you book.
Arrival & parking
Finding us is easy.
Arriving early
If you arrive early for your appointment, you may wait in the downstairs lobby or in the hall lobby upstairs. Please ring the doorbell at your scheduled appointment time, but not before.
Parking
You may park in any uncovered parking space. Covered or reserved spaces are not permitted for client use.
6210 Campbell Rd, Dallas, TX 75248
Consent, draping & boundaries
You are in control.
Every session is built on consent and clear communication.
- Consent
- Areas of the body will only be treated with your consent, and you may request modifications at any time.
- Draping
- Proper draping will be used at all times during your session, as required by law and professional standards.
- Fully clothed sessions
- RESET is performed fully clothed, and public-event clients are fully clothed.
- Stopping a session
- You or Elle may end the session at any time if either of you feels it is necessary for safety, comfort, or professional reasons.
This is a professional therapeutic service only (not a dating or escort service).
Right to refuse service and medical disclaimer
Support, not diagnosis
Massage therapy is not a substitute for medical examination or treatment. Massage therapists do not diagnose illness or disease, and nothing said during the session should be construed as such.
Forms
Paperwork, before you arrive.
Forms are completed ahead of time so your appointment goes to your session.
Intake & consent forms
Complete your intake and consent forms before your first visit. The secure intake link will be sent with your confirmation.
Medical History Update Form
A Medical History Update Form is required before each return visit.
We do not collect health information through this website. See the first-visit steps for the full sequence.
What should I wear?
Wear something comfortable. For table sessions, proper draping is used at all times during your session, as required by law and professional standards.
RESET sessions and event sessions are fully clothed, so choose clothes you can move in.
What happens at my first visit?
Book in Square, then complete your intake and consent forms before your visit. The secure intake link will be sent with your confirmation. Park in any uncovered space and, if you arrive early, wait in the downstairs lobby or the hall lobby upstairs. Ring the doorbell at your appointment time, not before.
Which care path is right for me?
Choose by what your body needs.
- RestoreWarmth + restoration
- RelieveTherapeutic relief
- IntegrateRelaxation + focused work
- CorrectAssessment + precision
- ResetOne focused priority
CORRECT includes an assessment, which is required unless you have been pre-approved. Compare the paths on the services page, or Text Elle and she’ll point you in the right direction.
How much pressure will you use?
It depends on the care path and on you. RELIEVE uses moderate, purposeful pressure. Tell Elle what feels right during your session, and you may request modifications at any time.
Can I book if I have a health condition or am pregnant?
Your intake form asks about your health history. If you have a health condition, are pregnant, or have questions about whether a session fits, Text Elle before you book.
Do you see minors?
Please Text Elle before you book for anyone under 18.
Can I walk in or book the same day?
Walk-ins are not accepted. Same-day appointments require advance notice.
How do I pay?
Payments are processed through Square. Ask Elle about accepted payment methods and tipping.
How do memberships and packages work?
Packages come in bundles of 3, 6 and 10 sessions. Memberships include CLUB, PLUS and family options.
Terms for both are being finalized, including expiry, which services are covered and how to join. Ask Elle for current details.
Do you offer gift cards?
Yes. Gift cards work for any occasion and any care path. Right now, buy $200 in gift cards and receive a $25 bonus. Bonus terms are being finalized.
Where do I park?
You may park in any uncovered parking space. Covered or reserved spaces are not permitted for client use. Shape Wellness Dallas is at Campbell Crossing, 6210 Campbell Rd, Dallas, TX 75248.
Privacy
Your information stays yours.
We do not collect health information through this website. Intake and consent forms are completed through a secure link sent with your confirmation.
Our full privacy and text-message consent wording is being finalized.